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FREQUENTLY ASKED QUESTIONS

Have questions about ordering custom apparel or branded products from Big T’s? We’ve answered some of the most common questions about pricing, minimums, artwork, turnaround times, screen printing, embroidery, laser engraving and more.


Don’t see your question below? Contact our team and we’ll be happy to help

Do you accept items that I bring for print or embroidery?

Yes, in many cases we can decorate garments or products you provide. However, customer-supplied items must be approved before production because certain fabrics, coatings and products may not be suitable for screen printing, embroidery or laser engraving. Contact us with the details of your project and we’ll let you know what’s possible.

Your quote will clearly outline the costs associated with your project. Depending on the order, additional charges may include screen setup, embroidery digitizing, artwork preparation, specialty inks, individual personalization or other project-specific requirements. We’ll discuss these with you before production begins—no surprise charges.

Yes. You’ll have an opportunity to review and approve your artwork before production begins. We want you to know exactly what we’re producing before we start your order.

If something isn’t right with your order, contact us as soon as possible. Because custom-decorated products are made specifically for you, they generally cannot be returned for sizing, color or artwork choices that were approved before production. If we made an error, we’ll work with you to make it right.

Your logo and any artwork you provide remain yours. Production files, digitized embroidery files, separations and other files created specifically for our production process may remain the property of Big T’s. If you have questions about a specific design or file, just ask us.

We’ll work with you to get your artwork production-ready. Minor adjustments are typically part of the process. Projects requiring extensive design work, multiple concepts or significant revisions may require an additional artwork or design fee, which we’ll discuss with you before doing the additional work.

While this answer varies based on the service and/or product being purchased, our average turnaround time is 7 – 10 business days. The level of effort required, supply chain delays, and whether it is a custom order or stock image all play into the turnaround time. We do have a rush order option for an extra fee on many of our products and services. If this is required, please reach out to us directly to ensure we are aware and get you into the production queue ASAP!

Big T’s provides custom screen printing, embroidery and laser engraving for businesses, schools, organizations, teams, events and individuals. From custom T-shirts and uniforms to embroidered hats, branded drinkware, corporate gifts and more, our team can help you choose the right products and decoration method for your project.

 

We handle production in-house and can support everything from smaller custom orders to large-volume and recurring programs.

For most custom orders, payment is required before production begins. Approved business and organizational accounts may qualify for payment terms. Any applicable deposit, balance or payment terms will be clearly outlined with your quote or invoice.

Yes. For qualifying programs, we can create an online store that allows employees, organization members, parents, customers or supporters to order approved merchandise directly. Talk to us about your needs and we’ll determine the best setup for your organization.

Are there additional costs?

There may be, depending on what services you need. For custom embroidery and vinyl decal services, there is typically a small, one time, setup fee the first time we use a graphic, if not provided by us. Any subsequent use of that graphic will not incur any extra fees for setup.

Absolutely! For any custom work, a proof will be sent for you to approve before we go into the actual production phase of your item. Note: Anything purchased from our store will not come with a separate proof.

Payment is due at the time of purchase for all items purchased directly from our store. For any custom items, payment is due before your items enter production. For established business accounts, we are pleased to offer Net 30 payment terms after 3 complete orders.

What’s your return policy on items purchased from the store?

We will accept returns on all items, if unused, and within 30 days of purchase. This only applies to items purchased from our store. For any custom items, please contact us.

All logos we design are owned by the customer, however unless specifically noted, we reserve the right to use said graphic for Beach Bum Graphics & Embroidery marketing purposes. This means we will provide you a file containing the image with the purchase of your logo. We will also keep a copy of your logo on hand for any future purchases with Beach Bum Graphics & Embroidery. Should you need to the file changed to a different format or you lose it, please contact us and we’d be happy to help. Note: There is a small charge for format changes and re-supplying of the file.

We try to be your one stop shop for both small and large business needs. This allows us to offer Graphic Design services, T-Shirt Printing, Embroidery services, Vinyl Decals for home, office, vehicles, or signs, and web design services. We are constantly expanding our offerings, so stay tuned for more!

How many edits do I get to my design?

There are 5 edits included in your logo pricing. More edits can be purchased, if you need them, but it’s unlikely that you will. We will work with you in depth, upfront, to make sure we have a good understanding of what you’re looking for when branding your organization or product.

49.6″ Wide x Any Length

While this answer varies based on the service and/or product being purchased, our average turnaround time is 5-7 business days. The level of effort required, supply chain delays, and whether it is a custom order or stock image all play into the turnaround time. We do have a rush order option for an extra fee on many of our products and services. If this is required, please reach out to us directly to ensure we are aware and get you into the production queue ASAP!

Unfortunately, due to the nature of our facilities and workload, we do not currently offer this as a service. However, there are many YouTube videos out there that can assist in walking you through the installation. There are also companies local to you that specialize in this. Although, we do hope to be able to offer this as a service to our local customers in the future.

Absolutely! If you’re interested in your employees being able to come directly to a store designed for your brand and have the ability to order embroidered items directly through us, please reach out to us at [email protected]. We’re happy to provide this as a service for any business account.

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Upcoming Special Hours

  • Mon, Sep 7, 2024 – Closed
  • Mon, Nov 11, 2024 – Closed
  • Thu, Nov 28, 2024 – Closed
  • Fri, Nov 29, 2024 – Closed
  • Tue, Dec 24, 2024 – Closed
  • Wed, Dec 25, 2024 – Closed
  • Tue, Dec 31, 2024 – Closed

Hours of Operation:

  • Monday – 9AM–5 PM
  • Tuesday – 9AM–5 PM
  • Wednesday – 9AM–5 PM
  • Thursday – 9AM–5 PM
  • Friday – 9AM–5 PM
  • Saturday – Closed
  • Sunday – Closed
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